For analysis and diagnostic of different problems support service might need AdGuard log files. These files contain records about all errors occurred with the software recently. Below is the brief instruction describing the way to get the log files and send them to support service.
Reproduce the issue.
Important: set the logging level back to Standard. Debug logging level will slow down the application.
Note: sometimes support team members may ask you to send trace logs. Then you will need to do the following:
Open the console (type 'cmd' in the start panel).
Run the app with the command
C:\"Program Files (x86)"\Adguard\Adguard.exe /trace if you are using 64-bit Windows, and C:\Program Files\Adguard\Adguard.exe /trace in case if you use 32-bit one.
Don't worry if the log file is large. We need to know as much detail as possible to fix your problem.