The owners of phones and tablets running the Android 7+ operating system might face the problem caused by using a profile with Restricted Mode. If you have such a profile, AdGuard VPN, like other applications that use VPN, gets restrictions on selective handling of VPN traffic. Also, one of the reasons for this problem may be using Dual app/Dual messenger profile on your device. Below are described the recommendations that you can apply when this problem occurs.
You have two ways to solve the issue:
If you have any difficulties or additional questions, full instructions can be found here.
On the Windows platform, Samsung owners may need to install this utility.
Connect your device using a USB cable to the computer or laptop on which you installed ADB;
Open the command line on your PC:
Enter the command
adb shell pm grant com.adguard.vpn android.permission.INTERACT_ACROSS_USERS and press Enter.
You can find here how to manage user accounts from an Android device.
Please note, that in some cases restricted user accounts are created implicitly and cannot be removed. For instance, when you use Dual messenger or Dual app features on Samsung or LG devices. You can read below how to fix the issue in these cases.
Owners of LG or Samsung phones may also encounter a similar issue. It can be caused by using Dual app/Dual messenger function (which automatically creates a restricted profile).
To solve this issue, you need to disable this feature.