The owners of phones, tablets, or TVs running the Android 7+ operating system might face the problem caused by using a profile with Restricted Mode. If you have such a profile, AdGuard, like other applications that use VPN, gets restrictions on selective filtering of VPN traffic. As a result, AdGuard cannot launch protection in a local VPN mode. Also, one of the reasons for this situation may be using Dual app/Dual messenger profile on your device. Below are described the recommendations that you can apply when this problem occurs.
You have three ways to solve the issue:
Please note, that this approach is available starting from AdGuard v3.5 nightly 6. If you're using an older version, you can get the nightly version here.
If you have any difficulties or additional questions, full instructions can be found here.
On the Windows platform, Samsung owners may need to install this utility.
adb shell pm grant com.adguard.android android.permission.INTERACT_ACROSS_USERSand press Enter.
About how to manage user accounts from an Android device you can find here.
Please note, that in some cases restricted user accounts are created implicitly and cannot be removed. For instance, when you use Dual messenger or Dual app features on Samsung or LG devices. You can read below how to fix the issue in these cases.
To enable this mode open AdGuard Settings > Network > Filtering method > Local HTTP proxy
Owners of LG or Samsung phones may also encounter a similar issue. It can be caused by using Dual app/Dual messenger function (which automatically creates a restricted profile).
To solve this issue, you need to disable this feature.