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How to collect debug logs

信息

本文适用于安卓版的 AdGuard,它是一种多功能广告拦截器,可在系统级别保护用户的设备。 To see how it works, download the AdGuard app

在本文中,我们将指导用户完成收集调试日志的过程,这是解决可能出现的复杂问题的基本故障排除步骤。 Debug logs provide detailed insight into the inner workings of AdGuard for Android. If the AdGuard support team asks you to provide debug logs, simply follow these instructions.

Collecting debug log

为了收集调试日志并将其转发给我们,您要完成以下操作步骤:

  1. Go to SettingsGeneralAdvanced.
  2. Tap Logging level and set it to Debug.
  3. Reproduce the problem and try to remember the exact time it occurred.
  4. Wait a while, then return to Settings and choose the Support tab. Tap Report a bug and complete the required fields. Don't forget to check the Send app logs and system info checkbox. Finally tap Send.

If you're interested in following the resolution of your issue and engaging in a dialogue with the developers, we recommend that you take the following steps after completing the first three:

  1. Wait a while, then return to the Advanced screen and export logs via Export logs and system info. Then report a bug on GitHub by following these instructions.
  2. After creating an issue on GitHub, send the log file to devteam@adguard.com. Include the time of the bug and attach a link to your issue or its number (it appears as #number next to the title). Alternatively, you can upload the log file to Google Drive and send it to devteam@adguard.com. Add the file link to your GitHub issue